Terms and Conditions of Platform Use

1. Introduction

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and mz137 ("Platform", "we", "company"). This Agreement governs your access to and use of the mz137.org website and all services, games, promotions and features offered through it.

By registering an account, making a deposit, or using any part of the mz137 platform, you confirm that you have read, understood and agreed to be bound by all the terms contained herein. If you do not agree with any part of this agreement, you are asked not to use this platform.

This document should be read together with the mz137 Privacy Policy and the Responsible Gambling page, each of which forms part of the platform's governance framework.

2. Eligibility and Registration

To register and use mz137's services, you must meet the following eligibility requirements:

• Aged 21 years or older at the date of registration.
• Not residing in a territory where online gambling activities are prohibited.
• Acting on your own behalf, not as a representative or agent of any third party.
• Not listed as an individual subject to gambling restrictions by any recognised body or agency.
• Having full legal capacity to enter into a binding agreement.

During registration, you are required to provide your full name, mobile phone number, valid email address and any other information requested. All information provided must be accurate, complete and up to date. mz137 reserves the right to request identity verification (including a copy of your identity card or MyKad) at any time for compliance and security purposes.

3. Account Management

Each member is fully responsible for the security of their account. The following applies to all mz137 account holders:

• Passwords must be unique and must not be shared with anyone, including family members or friends.
• Log out of your account after each session, especially when using a shared device.
• Notify the customer support team immediately if you suspect your account has been compromised or accessed without authorisation.
• Update your profile information if there are any changes to your mobile phone number or email address.

mz137 is not responsible for any losses arising from a user's failure to keep their account information confidential. All activity carried out through your account — whether by you or by another party — is entirely your responsibility.

4. Deposits and Withdrawals

mz137 offers a range of secure and convenient payment methods for Malaysian users:

• Touch 'n Go eWallet — deposits and withdrawals via Malaysia's popular e-wallet.
• DuitNow — instant transfers via the DuitNow system integrated with local banking.
• FPX (Online Banking) — direct transfers through Malaysia's major banks.
• Crypto Assets — USDT, BTC and ETH are accepted for deposits and withdrawals.

mz137 does not charge any processing fees for standard deposits or withdrawals. However, payment service providers may apply their own charges. All transactions must comply with the limits and verification requirements set by the respective payment method.

Withdrawals will only be processed to an account or e-wallet registered under the same user's name. mz137 reserves the right to delay or reject withdrawal requests suspected of breaching the terms of use or involving fraudulent activity.

5. Bonuses and Promotions

mz137 offers various bonuses and promotions from time to time. Each offer is subject to specific terms stated when the offer is presented. The general terms that apply to all bonuses are as follows:

• A 200% welcome bonus on the first deposit up to a maximum of RM300 is available to eligible new members.
• The wagering requirement for the welcome bonus is 25 times the bonus amount received.
• For example: deposit RM100 → bonus RM200 → balance RM300 → wagering required RM200 × 25 = RM5,000.
• Bonuses cannot be withdrawn as cash before the wagering requirements have been fully met.
• Qualifying wagers depend on the type of game — certain games may contribute at different rates.

mz137 also offers a VIP programme with three tiers — Bronze, Silver and Gold — which provides weekly cashback to loyal members. Bronze members are eligible for up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%. Advancement to a higher tier depends on your continued gaming activity on the platform.

mz137 reserves the right to amend, suspend or terminate any promotion without prior notice if there are signs of abuse or fraud.

6. Game Rules

All games offered on the mz137 platform are conducted in accordance with industry-standard rules. The following applies to all gaming sessions:

• The outcome of each game is determined by a random number generator (RNG) that has been independently verified and audited.
• Live casino games are broadcast in real time and are subject to table limits set by the game provider.
• Sports bets are processed based on the odds displayed at the time the bet is placed and may change before the market closes.
• Any technical disruption that occurs during a game session will be resolved based on mz137's server records, which are considered final.

Users are not permitted to use any software, bots or automated methods to interact with games. Any attempt to exploit technical vulnerabilities or manipulate game outcomes is a serious violation and will result in account termination and forfeiture of all balances.

7. User Conduct

All mz137 users are required to behave in a respectful and responsible manner. The following conduct is strictly prohibited:

• Use of offensive language, threats or harassment directed at other users or support staff.
• Sharing account information, passwords or bonuses with other parties for mutual gain (including bonus farming).
• Making false or misleading claims or complaints to any party.
• Any form of fraud, including the use of stolen or unauthorised payment methods.
• Attempting to reverse funds through repeated deposit and withdrawal transactions without genuine gaming activity.

mz137 reserves the right to investigate any account showing signs of suspicious activity. During an investigation, access to the account and funds may be temporarily suspended.

8. Account Termination

Members may request voluntary account closure at any time by contacting the mz137 customer support team via live chat or email. Before the account is closed, all eligible balances will be processed for withdrawal in accordance with the applicable terms.

mz137 also reserves the right to suspend or terminate a user's account without prior notice in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Confirmation that the user is under 21 years of age.
• Confirmed fraudulent activity or attempted fraud.
• Request from a relevant authority or regulatory body.
• Failure to complete the identity verification process within the stipulated period.

9. Limitation of Liability

mz137 provides the platform on an "as is" basis and makes no guarantees regarding continuous availability, freedom from errors, or fitness for a particular purpose. To the extent permitted by law, mz137 will not be liable for:

• Loss of money, profits or opportunities caused by service disruptions, technical failures or circumstances beyond our control.
• Any indirect, incidental or consequential damages arising from the use of this platform.
• Third-party internet network failures, payment service provider disruptions or user device issues.
• The user's own actions or decisions in placing bets or playing games on the platform.

Users agree that gambling carries financial risk and take full responsibility for any financial decisions made on the mz137 platform. This platform does not provide financial advice or guarantee winnings in any form.

10. Amendments to Terms

mz137 reserves the right to amend, update or replace these Terms and Conditions at any time. Any significant changes will be communicated to users via their registered email or a notice displayed on the website at least seven (7) days before taking effect, except in cases of emergency or urgent legal compliance requirements.

Continued use of the mz137 platform after changes take effect is considered acceptance of the amended terms. It is the user's responsibility to review this page periodically for the latest information.

11. Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, the mz137 customer support team is available to assist you through the following channels:

• Live Chat — available 24 hours a day, 7 days a week, directly from the mz137.org website.
• Email — [email protected]

Support is available in Bahasa Melayu and English. All formal complaints will be handled within a reasonable timeframe depending on the complexity of the issue reported.